Western Region Health Centre Privacy Policy
Western Region Health Centre Public Privacy Policy WRHC is committed to maintaining the confidentiality and security of personal and health information. This privacy policy outlines the manner in which we handle your personal and health information. Your privacy is important to us and we will protect the information we collect, monitor its use and maintain its integrity.
What you can expect from us:
• As a client of our organisation, you can expect to be informed about the information we need to collect from you and why.
• We will take all reasonable steps to ensure that your information is accurate and up to date and is kept securely and confidentially.
• We will only provide your information to another organisation where it will assist the provision of services to you.
• We will seek your consent before we provide your information to another organisation.
• If your information needs to be transferred to another organisation this will be done securely and confidentially.
• Where we use information for reporting and planning, we will ensure that you cannot be identified from this information.
What are your rights and responsibilities?
• You have the right to have your information recorded accurately.
• You have the right to request access to the information on you held by us - You have the right to request to have the information corrected if you believe it is inaccurate.
• We will provide you with a response within 45 days of your request.
• To assist us to keep your information up to date, we ask you to notify us promptly of any change of address or circumstances.
• We welcome your suggestions to improve our records, to make sure you are well informed and that your information is protected.
Feedback to us:
If you have any queries or concerns or if you wish to access your personal and health information, you may discuss this with the staff member you are dealing with or request to speak with one of our Privacy Officers.
If you believe that we have not fulfilled our obligations under this policy, you have a right to lodge a complaint with one of our Privacy Officers.
You also have the right to contact the Health Services Commissioner at:
Address: Level 30, 570 Bourke Street, Melbourne
Telephone: 03 8601 5222
