In achieving its goals the WRHC is committed to the following values;
• Health and Well-Being
• Access and Inclusion
• Respect and Dignity
• Quality and Transparency
• Integrity and Accountability
• Collaboration and Innovation
Health and Well-Being
We do this through:
• Acknowledging that health and well-being are a basic human right;
• Focusing on whole of population health; and
• Proactively seeking service users, staff and community participation from culture, gender and ability perspectives.
Access and Inclusion
We do this by:
• Providing services in a non judgemental and sensitive manner;
• Providing flexible, responsive and integrated services that are easy to use and that are based on evidence and consultation; and
• Ensuring that at risk groups have the services and supports that they need, when they need them.
Respect and dignity
We do this through:
• Working within a framework of reciprocal rights and responsibilities;
• Acknowledging and respecting each person’s uniqueness and individuality and absolute commitment to confidentiality and privacy; and
• Fostering tolerance and understanding.
Quality and Transparency
We do this through:
• Service users, staff and community consultation and involvement;
• Adherence to CQI (continuous quality improvement) mechanisms in all areas of the Centre; and
• Professional and ethical standards and legal and contractual obligations.
Integrity and Accountability
We do this through:
• Open, timely and transparent communication and decision making;
• Providing safe and supportive environments for staff, volunteers, service users and the community;
• Employing people with skills and commitment and nurturing these through best practice human resource mechanisms:
• Professional development, management support, leadership and organisational development;
• Recognition of and rewarding achievements;
• Informing and consulting about changes; and
• Promoting work/life balance.
Collaboration and Innovation
We do this through:
• Fostering partnerships, alliances and connections which achieve the best outcomes for service users and communities;
• Embracing service models and new technology that ensures continuous quality improvements;
• Population health planning and service developments that address social inequalities; and
• Developing practice models and new ways of working that promote responsiveness and positive changes.
